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Illustrated journey of Nykaa

Nykaa

Falguni Nayar · Beauty & Retail

Second InningsD2CRetail

A banker at 50 who built India's biggest beauty retailer.

Journey

Shuruaat

Falguni left a top investment banking job at 50 to start an online beauty store in 2012.

Unhone jo problem dekhi

Falguni left a top investment banking job at 50 to start an online beauty store in 2012. The opportunity became clear, but solving it at scale would require a better approach. Beauty buyers wanted to touch and test products, and counterfeits were common online.

Sabse badi challenge

Beauty buyers wanted to touch and test products, and counterfeits were common online.

Turning point

Guaranteeing authentic products and opening physical Nykaa stores built trust and led to a blockbuster IPO.

Kya badla

Guaranteeing authentic products and opening physical Nykaa stores built trust and led to a blockbuster IPO. That shift helped Nykaa reach more people and build a stronger position.

Aapke liye lessons

  • It is never too late to start.
  • Trust is the real product in retail.
  • Online and offline can support each other.

Khud try karein

5-minute founder challenge

Write down one problem you understand well and one small way you could test a solution this week.