Operations
The daily 'how' of your business — how orders happen, how quality is maintained.
Key concepts
- Processes
- Checklists
- Vendor management
- Quality control
- Standardisation
Mini case study
Problem: A homemade cake seller kept missing delivery deadlines.
Unhone kya kiya: She wrote a 5-step baking checklist and stopped accepting orders after 6 PM.
Learnings
- Say no to protect quality.
- Write down repeatable steps.
- Set clear limits from Day 1.